Disease Management Clinical Care Specialist

Full-time (M-F) hours may vary

Responsibilities include (but may not be limited to) the following:

-Assisting in answering phone lines and forwarding calls to the correct personnel

-Keeping informed of drug recalls, new medications, studies, etc.

-Providing daily updates to Clinical Pharmacy team when requested

-Learning data systems necessary for daily procedures

-Attending team meetings and health-focused educational sessions

-Running queries, researching and compiling data from various sources to assist in the development of documents, reports, studies, etc.

- Placing member recruitment calls as assigned

-Creating, revising, and maintaining

-Communicating with pharmacies and physician’s offices regarding member claims, co-pays, labs, etc.

-Providing supervisor with summary of completed tasks and future goals on weekly basis

-Assisting clinical team with additional projects upon request.

Must have the following Knowledge/Skills:

-Eager to learn

-Strong desire to help others

-Able to provide a consistently high level of care to members coping with chronic diseases

-Excellent verbal and written communication skills

-Able to adapt to change

-Able to handle multiple tasks

-Strong focus on work quality

-Intermediate computer skills (MS Word, Excel, Outlook, and internet search engines)

-Capable of working independently or as part of a team

Requirements:

-MUST be bilingual in Spanish

-Some college coursework in the medical field

-License as pharmacy technician preferred (but not required)

-Must have experience as a pharmacy tech

-Knowledge of medical terminology

-Minimum of 2-3 years in customer service or call center

-Background check required