A global logistics company located in Brisbane is seeking a Customer Service Account Rep for a long term contract assignment beginning immediately.

Job Duties:

• Assist clients via phone and email tracking their shipment orders, reviewing detailed billing information and handling discrepancies and issues related to shipment container status.
• Utilize heavy Excel on a daily basis to track order status, and verify reporting
• Communicate efficiently, professionally and courteously at all times
• Handle multiple responsibilities of entering in complex computer data while attending to client's needs simultaneously

Requirements:

• Previous account rep/customer service in a similar role outlining the above duties is required
• Proven experience with Excel and Word
• Must be great at multi tasking and handling a demanding call load in addition to accurately entering pertinent data into a complex database
• Must be reliable, punctual, and willing to go the extra mile