Nelson Technology’s client has an immediate opening in their Consumer Operations department for a high performing Associate with a passion for technology, operations and products to help us serve our global user base. This person will support end users through existing and new support channels. You will be joining a small, highly leveraged, and fun-loving team with a very experimental culture. We promote thoughtful risk-taking to develop the next generation of scalable support solutions for our expanding suite of products.
Positions in Mountain View and Dublin (German, French, Spanish)
BA/BS degree with a strong academic record
Outstanding written and verbal communication skills in English, German, French or Spanish, with fluency in English
Global mindset, comfort working with team members across functions and geographies
Proven excellence in judgment, problem solving, and analytical ability
Proven ability to multi-task, meet deadlines, and maintain an eye for detail
Experience working collaboratively and proactively in a diverse team environment
Enthusiasm for customer service and desire to help users; experience with customer service and/or teaching/training a plus
Become an expert in the unique issues faced by local businesses and deliver solutions
Master the use of our support channels & tools including email, phone, chat, discussion forums, and Help Centers
Maintain and improve support channels by writing help content, designing contact forms, designing new support tools, training other team members, etc.
Identify and report user issues & feedback through appropriate channels
Proactively identify opportunities to optimize & develop existing or new processes & tools geared towards improving internal efficiency and customer satisfaction
Note: need 1 English speaking and 1 Japanese speaking
For a full listing of jobs, go to www.nelsonjobs.com, our premier job search engine for candidates. Comprised of three major business units—Nelson & Associates, Nelson Staffing, and Nelson Technology—this company with 40+ years in staffing provides recruiting services to clients and candidates in accounting & finance, clerical, administration, human resources, technology, light industrial, manufacturing, legal, engineering, computer gaming, digital media, and the wine and beverage industries. Nelson places job candidates quickly in a number of fields in full-time, executive, consultative, and temporary positions.