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Job Number: 2170691

Job Title: Bilingual Call Center Representative / Teller
Location: Roseville, CA
Compensation: $20-25/hr.

Job Title: Bilingual Call Center Representative / Teller
Brief summary. An excellent Customer Service Agent is needed for a busy banking call center in Roseville

Compensation: $20-25/hr.

Job Title Responsibilities:

Responsibilities

*Provides outstanding customer experiences by consistently providing premier customer service and professional resolution of problems/issues

*Handles a variety of customer service and referral calls and chat interactions in a prompt and courteous manner to meet and exceed established goals

*What you will do:Supports the contact of bank customers and prospects through phone or electronic and chat channels to market an array of financial products and services

*May be required to support other sales channels with opening of new accounts or assist callers with obtaining services through the appropriate banking departments

*Utilizes chat library and other tools to communicate with customers in accordance with the bank compliance and other processes

*Provides telephone support for customers requiring assistance with both traditional and electronic banking products

*Uses effective and professional telephone skills in receiving and responding to all types of customer telephone inquiries, providing information on bank products, policies, procedures and programs

*Maintains a solid understanding of the products and services being offered

*Uses judgment and reasoning skills to solve customer service problems within designated authority to handle chats or calls at point of contact

*Collects information about service problems or customer complaints and escalates customer disputes to the appropriate manager for resolution if necessary

*Completes research and resolves documentation errors or discrepancies

*Forwards more complex problems to management, as required

*Identify and use voice skills to enhance telephone presentation

*Effectively cope with angry or upset customers and apply appropriate actions to effectively control a telephone call


Job Title Requirements:

*:High School diploma or equivalent required

*Minimum of 1 year experience as a call center representative with referral and service functions, customer service representative or financial services representative in a financial institution

*Minimum typing speed of 50 wpm

*Possess excellent human relations and communications skills

*Possess friendly demeanor, can-do attitude, and willingness to help at all times

*Use questioning and listening skills that support effective telephone communication


Additional Information:

    • Medical is Anthem or Kaiser (PPO and HMO)
    • Dental - Delta Dental
    • Vision - VSP
    • 401k - 3.5% employer match (fully vested in match after 2 years of service)
    • Vacation - Able to accrue 3 weeks' vacation in the first year
    • 11 Paid Holidays
    • 80 Hours Sick Pay
    • We have a tuition reimbursement program
Job Title: Bilingual Call Center Representative / Teller
Location: Roseville, CA
Compensation: $20-25/hr.

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.