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Job Number: 2156271

Bilingual Spanish or Mandarin Case Manager
Sunnyvale, CA

The Homelessness Prevention (HP) Case Manager will provide one-on-one intensive case management to clients who are at imminent risk of homelessness or persons currently homeless. By providing supportive services, the HP Case Manager will determine and verify client needs, provide available financial and in-kind assistance, and arrange for or provide referrals to appropriate outside services including housing resources.

The position of HP Case Manager is an integral role in the Case Management Team. The HP Case Manager will receive direction from the Program Manager of Homelessness Prevention and Rapid Re Housing, and Director of Programs and Services. This position requires you to think on your feet, independently and collaboratively make responsible decisions, and creatively problem solve situations unique to the client's circumstances. This position entails that you can not only work as a vital member of a team, but also be efficient while working independently.

Bilingual Spanish or Mandarin Case Manager

· Provide intensive case management services to low-income and homeless clients who qualify including goal setting, long-term case plan development, progress monitoring, money management, tenant education and referrals.

· Collaborate with clients on outcomes and goals set forth on the Housing Stability Plan, reviewing and evaluating family progress on an ongoing basis and adjusts case plan as appropriate.

· Assess and verify client needs, determining eligibility for a variety of financial and in-kind emergency assistance services.

· Data entry into Clarity and Salesforce databases.

· Maintain thorough and accurate progress notes, files, and correspondences in Clarity and Salesforce databases. Organize and maintain case files in a timely fashion and in accordance with professional practice.

· Connect clients and their families with needed and available community resources.

· Maintain professional rapport with clients, peers, and other community service providers.

· Communicate with clients and agencies to document use/success of outgoing referrals.

· Provide all required documentation in a timely manner, which may include client follow-up, outcome evaluation, client contact sheets and evaluations.

· Identify and secure appropriate rental housing for client, when appropriate.

· When necessary, pre-screen and evaluate all prospective clients for acceptance and eligibility into homelessness prevention programs .

· Solid understanding of requirements of grants, contracts and federal regulations.

· As assigned, participate in agency public relations activities such as agency fairs and community presentations of agency programs and services.

· As assigned, represent the agency on boards and committees.


· Minimum of Bachelor's Degree in Social Work or Related Degree.

· Two years' experience in social work and experience working with low-income and at-risk communities. Experience working in a crisis setting and ability to respond appropriately in an emergency.

· effective oral communication

· proficient in Microsoft office

· setting priorities for assignments and workload appropriately and responding to deadlines effectively

· Ability to demonstrate flexibility of style relative to specific assignments, working environments, and staff and volunteer diversity

· recognize needs and initiate actions in order to help clients and to help develop more efficient agency systems and procedures

· perform computer applications given reasonable training

· work in a variety of settings with culturally-diverse families and be culturally sensitive


About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.