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  • Sector: Call Center
  • Function: Call Center
  • Contact Email:
  • Expiration Date: 24 January 2022
  • Job Ref: Nelson_2156273_1641599429

Job Number: 2156273

Job Title: Service Router

Location: Concord, CA

Compensation: $18/hr

Service Router Responsibilities:

  • Deal with customer calls in regards to repairs
  • Schedule and route service tickets
  • Assign tickets to technicians
  • Set up appointment times with customers & technicians
  • Ensure technicians are on time in their routes
  • Call customer to reschedule appointments

Service Router Requirements:

  • High Volume Customer Service Skills
  • Good communication skills required
  • Basic data entry required
  • 1,500 calls per month, 2-3 minutes on average


About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.