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Job Number: 2175049

Job Title: Call Center Representative
Location: Petaluma, CA
Compensation: $19.85/hr. - $23.52/hr.
Job Length: 2 month assignment +/-

Job Title:
Call Center Representative provides prompt, accurate and courteous responses to written and telephonic inquiries. These inquiries encompass numerous contacts and originate from subscribers, members, physician offices, and Health Plans; and typically involve a variety of issues including benefits, pricing, claim rejections, authorizations, and claim status.

*Ability to research and accurately resolve problematic claim situations.
*De-escalate situations involving dissatisfied customers, offering patient assistance and support.
*Provide full customer service where you could accept inbound or might be calling out to providefollow up on a concern.
*Maintain customer accounts and information.
*Respond to customer inquiries with compassion and active listening and support the bestsolution in an efficient manner.
*Models professional work standards and behaviors to maintain and strengthen aprofessional working atmosphere and strictest confidentiality within the department andwith other Meritage internal and external customers and work partners.
*Is accountable for work performed by self, works to develop and maintain trusting workingrelationships with others, and seeks to continuously learn from errors and experiences, aswell as new developments in job specific Call Center administration and operational areas.
*Adopts, incorporates, is mindful of, and otherwise supports Meritage's overarching annualand longer-term strategic business goals and objectives while performing work duties,special projects and other duties as assigned within or outside of the Call Center.
*Seeks to continuously learn from errors and experiences, as well as new developments injob specific areas.
*Performs other than normally assigned duties, as directed, and required, within and outsideof the department to support Meritage's overall business needs, goals, and objectives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records (if applicable)

Job Title: Call Center Representative
Location: Petaluma, CA
Compensation: $19.85/hr. - $23.52/hr.
Job Length: 2 month assignment +/-

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.