Call Center Technical Support
- Location: Irvine
- Salary: US$21.00 - US$32.00 per hour
- Job Type:Full Time
Posted 8 days ago
Job Number: 2175889
Software Technical Support Rep
Location: Irvine, CA
Pay Range: $21-$32/HR
As a Technical Support Representative your day would primarily consist of handling inbound customer calls related to our Unity Software Suite and working with the customers to resolve their software issues. Each customer call is documented in our CRM database, Salesforce, and cases are managed there to completion. You would also, on occasion, have scheduled calls to assist with installations, upgrades, or more detailed software resolutions as needed. In addition to working with a solid team of Technical Support Representatives, you would also be on the forefront of new product offerings in the ever-changing world of laboratory healthcare.
· 1-2 years or more customer service/call center experience.
· Experience with SQL Server and TCP-IP Connections.
· Knowledge of CRM Software (Salesforce specifically is a plus).
· A desire to help people, solve problems, and learn something new every day.
· Associate or bachelor's degree, or equivalent combination of education and work experience in Information Technology is preferred.
About Nelson Connects:
If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.
Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.
California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.
Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.