Clerical Assistant Job - Redwood City

Job Number: 2179078

Job Title: Clerical Assistant
Location: Redwood City, CA
Compensation: $23.00 - $25.00 per hour

Job Title: Clerical Assistant

Duties:

? Check voice mail messages in the morning, and schedule customers (as needed).

? Answer phones and take service calls from customers. Email rates & appt. confirmation to customers. Update any customer information on the customer page (if needed).

? Respond to miscellaneous emails from customers regarding follow-up repairs, jobs, general questions, etc. (daily).

? Check Dispatch email for follow-up repairs. Print out emails & pictures on work orders. Get quote from vendors on parts needed to quote.

? Order parts on approved follow-up repairs. Follow-up with vendors via email and/or phone calls for status on parts (daily). Schedule repair when parts are available.

? Input approved contract work orders and/or jobs into Sage. Create folders and distribute green sheets for estimators. (Attach any pertinent information to green sheets - equipment info, etc.)

? Create prelien document for commercial jobs (over $10k) and submit them to customers. Must be returned within 48hrs or send 2nd notice. Once returned, submit information to Accurate Lien.

? For residential jobs (over $8k), submit customer information directly to Accurate Lien.

? Create maintenance contracts & email them to customers.

? Create purchase orders for techs/estimators (as needed).

? Dispatch techs and confirm appointments for the next day (as needed).

? Take material orders from technicians (as needed).

? Process credit card payments for customers (as needed).

? Miscellaneous tasks and/or projects (as needed). Research for estimators (as needed).

? Go through work order folders on the wall (periodically) & make sure everything is billed out (if completed).

? Go through columns on dispatch (periodically) & make sure everything is scheduled, canceled, etc.

? Input actual times from time sheets into dispatch (as back-up, if needed).

Compensation: $25.00 - $30.00 per hour

Job Title: Clerical Assistant
Location: Redwood City, CA
Compensation: $23.00 - $25.00 per hour

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California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life AD&D, STD, Commuter FSA, + state mandated benefits.

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