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  • Sector: Technology Infrastructure
  • Function: Help Desk
  • Contact Email: aburriesci@nelsontechnology.com
  • Duration: 6 months
  • Expiration Date: 18 December 2022
  • Job Ref: Nelson_2173673_1668797669

Job Number: 2173673

Client Services Engineer - Audio Visual Engineer

The Audio Visual team within Client Services is responsible for all conferencing technology, digital signage, and event support for internal and external events. As an Audio Visual Engineer, you will support the deployment and ongoing management of collaborative spaces, evaluate new software and hardware solutions, and support live company events. This role requires exceptional customer service, problem solving, time management, and communication skills.

RESPONSIBILITIES

  • Operate and troubleshoot audio visual systems to ensure a flawless event experience.
  • Work with external vendors to coordinate the installation, upgrade, or maintenance of audio visual systems.
  • Provide white glove event support for executive meetings.
  • Manage conference room equipment including iPads, Mac Minis, speakers, cameras, and microphones.
  • Participate in the development of a service roadmap for all audio visual related services and equipment.
  • Create and maintain documentation for internal team processes and user-facing support articles.
  • Provide Tier 2 support for all audio visual related support requests.

QUALIFICATIONS

  • 4+ years in a similar audio visual or IT support role.
  • 1+ year experience running live production events.
  • Experience providing white glove executive support.
  • Exceptional verbal and written communication skills.
  • Experience planning and running live company events streamed to multiple locations.
  • Experience managing the Zoom app and Zoom Rooms, and relevant conferencing hardware.
  • Experience configuring iOS, macOS, or other meeting room controllers.
  • Knowledge of networking concepts and troubleshooting connectivity issues.

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.