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Job Number: 2161409

Consumer Relations
Rutherford, CA

Responsibilities:

  • At all times provide exceptional customer service through courteous and professional oral and written communication
  • Direct marketing; in-bound and out-bound telephone sales duties; order review and processing; invoice preparation and verifications
  • Accurately process phone orders, charges, returns and special requests for Wine Club members
  • Graciously respond to customer inquiries via telephone or written correspondence in a timely manner, up-selling wherever appropriate
  • Coordination of wine sample shipments
  • Maintain current and comprehensive knowledge of all Wine Club products and services for multiple brands
  • Maintenance of Wine Club and telemarketing databases and reports
  • Proactively identify and resolve customer issues with thorough research and follow-through
  • Promote and sell all Wine Club special events and promotional wine offers
  • Assist with internet sales coordination
  • Contribute to Wine Club written materials, including letters, newsletters, emails, etc.
  • Assist with order fulfillment via will call or third party shipper
  • Occasionally attend Wine Club or Winery hosted special events

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.