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Job Number: 2177213

Nelson Connects is immediately hiring a Consumer Relations Representative for a growing company located in Sebastopol, CA.

For this temp-to-hire full-time position, we are looking for an individual that demonstrate exemplary customer service skills, efficiency, is multitask and highly detail-oriented professionals - shows respect for individual differences, has ability to navigate sensitive situations with good judgment and diplomacy.

Consumer Relations Representative, Sebastopol, CA

Compensation Range hour: $23.00-$28.00

Overall, a consumer relations manager plays a pivotal role in ensuring positive customer experiences, resolving issues quickly and with 100% satisfaction, and building strong relationships between the company and its customers.

  • Must have a Minimum of over 2 years of professional customer relations experience.
  • Highly desirable to have work experience with consumer package goods.
  • Proactively engaging and ensuring all interactions with consumers results in a satisfying, professional, and valued experience.
  • Advanced in CRM Zendesk- update productivity, process, and provide responses for FAQ.
  • Proficiency in MS Word, Excel, Outlook and technically savvy.
  • Productively work with department such as QA, Production team - to effectively resolve issues.
  • Primarily work with Brand Manager to update FAQ and provide answers not documented.
  • Professional communication skills - active listening and excellent problem-solving skills.
  • Efficient - accurate - develop effective customer relations strategies and standards.
  • Aid and support customers, resolve complaints in a timely and satisfactory manner.
  • Work with passion and empathy to find fair/reasonable solutions that align with company policy.
  • Onsite - NO remote or hybrid schedule available.

Consumer Relations Representative, Sebastopol, CA

Compensation Range hour: $23.00-$28.00


For further details, contact the Nelson Connects office in Santa Rosa at 707-576-1670 and email your updated resume to .

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.