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  • Sector: Customer Service
  • Function: Call Center
  • Contact Email: ajones@nelsonstaffing.com
  • Duration: 6 months
  • Start Date: 5/31/2023
  • Expiration Date: 09 June 2023
  • Job Ref: Nelson_2175452_1683743003

Job Number: 2175452

Early Customer Account Representative

Pay rate: $20.20/hr - $21.20/hr

Job Duties

  • Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance - being here on time ready to work at the start of the shift, adhering to the break and lunch schedules to ensure proper phone coverage

Assignment Description

  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Desired Soft-Skills

  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual a plus

Work Schedule

  • Monday through Thursday: 8am - 5pm or 11am - 8pm

Friday: 8 AM - 5 PM

  • Two Saturdays per month: 8 AM - 12 PM
  • Must be flexible, schedule may change with business needs

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.