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  • Sector: Call Center
  • Function: Call Center
  • Contact Email: gmarquez@nelsonstaffing.com
  • Expiry Date: 01 August 2021
  • Job Ref: Nelson_2156293_1625247410

Job Number: 2156293

Job Title: Customer Care

Location: Concord, CA

Compensation: $18


Customer Care Responsibilities:

  • Manage incoming calls & assist callers with questions regarding service, billing, dispatch, or account information
  • Handle customer complaints & ensure resolution
  • Ensure customer comments are logged into the system
  • Perform problem solving skills when reviewing customer billing statements & answer customer inquiries regarding invoices
  • Perform various account file maintenance actions in regards to making account adjustments, processing refunds, & processing credit card payments

Customer Care Requirements:

  • High Volume Call Center experience required (1-2 years)
  • Excellent communication skills

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.