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Job Number: 2170707

Job Title: Customer Care Banking Representative- PT AND FT available!

Location: Roseville, CA
Compensation: $21.00+ DOE

Job Title: Customer Care Representative

This is a great opportunity to join a bank named as one of Forbes 2021 best banks in America. In this role you will be the initial contact point for inbound phone calls, assisting customers by answering questions, providing contract and system information, and resolving problems while delivering great customer service and leaving a positive impression. This is a high volume contact center working in a structured team setting with shared goals.

Compensation: $21.00+ DOE

Job Title Responsibilities:
  • Handle inbound customer service calls in a professional manner
  • Learn process and procedures in order to help the customer
  • Process customer payments
  • Answer website questions
  • Update account information
  • Assist with other departments such as collections, repossession, insurance, and title as necessary
  • Perform other duties as directed

Job Title Requirements:
  • Must have call center, customer service, and banking experience.
  • Must be bilingual in Spanish
  • Must be proficient with MS Word and Outlook.
  • Able to toggle screens, work well under pressure, and problem solver
  • Have previously worked with high level customer service
  • Must be flexible with schedule and able to work one Saturday a month
  • Open to working on-site daily
  • Must be able to pass background check and LiveScan

Additional Information:
Company offers Medical, Dental, Vision, 401K with employer match of 3.5%(fully vested in match after 2 years of service), 3 weeks of vacation accrue in first year, 11 Paid Holidays, 80 hours paid sick leave, Tuition reimbursement program, and all FT employees eligible for annual bonus of up to 5% of salary.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records (if applicable)

Job Title: Customer Care Representative
Location: Roseville, CA
Compensation: $21.00+ DOE

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.