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Job Number: 2165472

Customer Service - Call Center
Location: Henderson NV or Irving,TX
Compensation: $17.24 hourly

This is a great opportunity to join a bank named as one of Forbes 2021 best banks in America! In this role, you will be the initial contact point for inbound phone calls, assisting customers by answering questions, providing contract and system information, and resolving problems while delivering great customer service and leaving a positive impression. This is a high volume contact center working in a structured team setting with shared goals.

Responsibilities:
  • Handle inbound customer service calls in a professional manner
  • Learn process and procedures in order to help the customer
  • Process customer payments
  • Answer website questions
  • Update account information
  • Assist with other departments such as collections, repossession, insurance, and title as necessary
  • Perform other duties as directed
Requirements:
  • High school diploma or GED required; College degree preferred
  • Experience in Customer Service; financial and auto background preferred
  • Technical proficiency with Microsoft Office, internet search engines, and web based applications.

Upon hire, background check and fingerprinting required

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.