Customer Service | Order Management
- Location: Petaluma
- Salary: Negotiable
- Job Type:Full Time
Posted 15 days ago
Job Number: 2172222
Customer Service - Order Management
DOE plus excellent benefits
Location: Onsite in Petaluma 2-3 days per week and remote 2-3 days per week.
The Order Management Specialist is the main point of contact for all customers and supports the Operations team and Distribution Center. The goal of this position is ensure customer orders are processed in an efficient and timely manner, and customer needs are met. This role is responsible to monitor, reconcile, and process incoming purchase orders to ensure timely service to our customers, and maintain accurate data entry to our ERP system. The Order Management Specialist is also responsible for communicating critical information with the Sales, Operations and Finance teams.
The Order Management Specialist partners with the Head of International Sales to onboard new customers, organize customer requirements such as shelf life, and assess opportunities to enable international growth.
Experience with Customer Relationship Management (CRM) system or ERP and Excel.
About Nelson Connects:
If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.