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Job Number: 2172222

Customer Service - Order Management

DOE plus excellent benefits

Location: Onsite in Petaluma 2-3 days per week and remote 2-3 days per week.

The Order Management Specialist is the main point of contact for all customers and supports the Operations team and Distribution Center. The goal of this position is ensure customer orders are processed in an efficient and timely manner, and customer needs are met. This role is responsible to monitor, reconcile, and process incoming purchase orders to ensure timely service to our customers, and maintain accurate data entry to our ERP system. The Order Management Specialist is also responsible for communicating critical information with the Sales, Operations and Finance teams.

The Order Management Specialist partners with the Head of International Sales to onboard new customers, organize customer requirements such as shelf life, and assess opportunities to enable international growth.

Responsibilities

  • Process customer requests and queries via EDI, DiCentral, Shopify, and e-mail
  • Ensure orders are correct and processed in a timely manner to allow the warehouse to process orders to meet customer ship dates
  • Ensure a positive customer experience by communicating order confirmation, ship date, and tracking information to customers and Sales.
  • Support efforts of the sales team to hit quarterly revenue targets as needed
  • Works collaboratively across multiple departments (distribution, planning, sales, and IT) to align resources to achieve customer's on-time deliveries and maximize fill rates
  • Maintain databases and check lists for existing and new customer set up
  • Maintenance and review of PO's: price changes/variances, date changes, and/or quantity changes
  • Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods.
  • Announce daily summary of closed new and renewal sale revenue to company.
  • Provide order fulfillment recaps and reports to Executive Team and Sales Managers (i.e. short shipment analysis and reporting)
  • Work with operations team to analyze inventory shelf life and other opportunities
  • International customer contract review and account set up
  • Perform other duties as assigned by manager

Qualifications:

Experience with Customer Relationship Management (CRM) system or ERP and Excel.

  • High attention to detail, comfortable with reporting and trend analysis
  • Ability to seek out and diligently solve problems
  • Effective interpersonal and communication skills
  • Comfortable in a fast paced corporate environment
  • Supply Chain or Distribution Center experience is a plus
  • Experience with SAP, DiCentral , and/or EDI a plus

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About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.