Job Number: 2175625

Customer Service Representative

Compensation: $20.20-21.20/hr

Overview

Assist Credit department with verifying and processing contract information. Assist dealers with inquiries in a fast-paced call center.

Job duties

Review funding documents received from dealerships. Verify proper documentation is received.
Answer calls from dealerships to review status on contracts. Ask appropriate questions to identify the root cause of calls to generate effective solutions for dealer while effectively resolving conflicts.
Follow up on dealer issues and concerns (contract errors) in a timely manner.
Complete data entry of contract information into the system to assist team in processing all packages received daily.
Adhere to legal and operational compliance by strictly following all company policy and procedures.
Become a productive member of the team with an enthusiastic and positive attitude.

Qualifications and Skills

Good communication skills.
Experience with customer service and problem resolution preferred.

Work Schedule

Minimum of 20 hours a week with a maximum of 40 hours a week
Minimum of 4-hour shift a day
Monday through Friday 8 AM - 5 PM

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About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.