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Job Number: 2176937

Job Title: Customer Service Representative - Front Desk
Location: Concord, CA
Compensation: $20.00-$25.00

Well-established servicing contractor seeks a strong customer service candidate with an outgoing personality to work full time in a busy office environment answering phones, helping customers and assisting other office staff, scheduling appointments with customers, and other general office duties. Required to have computer, phone, and customer service experience. A professional attitude and excellent customer service skills are a must. Must have strong attention to detail, be able to quickly learn our products and services, have a strong desire and ability to grow within an organization, excel at problem-solving, and work well with a team.


  • Answering the phone and helping the customer as a first-tier response. Escalating callers to the second tier, when needed.
  • Calling to follow up on service calls, and estimates, and calling the day before appointments to confirm.
  • Scheduling service calls
  • Tracking, on Excel, inventory items when needed.
  • Helping with special projects as we get them


  • MS Office (Word, Excel, Outlook, PowerPoint)
  • Responsible, reliable, and flexible- good at dealing with demanding customers
  • High school diploma or equivalency
  • 2+ years of recent experience as a Customer Service Rep (not retail) or equivalent
  • Customer service, answering phones, scheduling, and data entry. Excel and QuickBooks experience helpful.

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.