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Job Number: 2158955

Customer Service Representative

To $27/ hour

Sebastopol food manufacturer is adding to their team!

This is a PASSIONATE group about people, the planet, and food.

Benefits are 100% covered for the employee once hired (medical/dental/vision) 401(k) plus match and life insurance with PTO negotiable based upon experience.

Responsibilities:

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requires:

  • Experience in a food/wine background ideal.
  • Food manufacturer or winery etc. Experience with international shipping a plus.
  • Knowledge of an ERP system preferred.
  • Take ownership of relationships and position to grow the role.

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.