customer service/intake caller representative

Job Number: 2176886

Nelson Connects is immediately hiring for Customer service/intake caller representative for our client located in Santa Rosa. For this role we are looking for individuals that demonstrate professionalism - has advanced computer knowledge, are highly efficient and reliable, and competent work experience in supporting C Level staff.

Customer service/intake caller representative
Santa Rosa, CA
Compensation Range: $ 25.00 - $26.00 per hour
As a customer service/intake caller representative, your primary role is to assist customers who are seeking assistance or have questions about our clients product or services. You may work for a variety of industries, including healthcare, insurance, telecommunications, or retail.

Your responsibilities may include answering incoming calls, responding to customer inquiries, providing information about products or services, troubleshooting issues, processing orders, and resolving customer complaints. To succeed in this role, you should have excellent communication skills, both verbal and written, and the ability to remain calm and professional in high-pressure situations. You should also have strong problem-solving skills, be detail-oriented, and have the ability to work well in a team.

Additionally, you should be familiar with customer service software and have experience with data entry and basic computer programs. You may also need to be comfortable working in a fast-paced environment and handling a high volume of calls.
Requirements:

• Ability to work MON- FRI from 8:00am - 4:30 pm with 1/2 hour lunch
• Must be tech savvy - 50 WPM - updating tracking system with clients new data
• Skilled in MS Word, Excel, Outlook - accurate data entry into internal system
• Exemplary customer service skills - active listening skills
• Pass a Pre-Employment background check

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.