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Job Number: 2163396

Customer Service Support
San Carlos, CA

CSR responsible for responding to customer inquiries on parts ordered and shipment status and updating the corresponding spreadsheet for each customer

Help resolve customer concerns regarding parts availability, shipments, cancellation of orders, shortages, order status, etc.

A main focus will be to update and maintain the Google spreadsheet with new order information, tracking numbers, delivery schedules.

Contacting vendors and responding to numerous email inquiries

Assist Senior Purchasing staff placing orders online or by email

  • 2 years experience in customer service or A/P
  • Professional communication skills
  • Excellent time management skills
  • Attention to detail and follow through
  • Google sheet experience required

This position is full time, on-site in San Carlos, CA

Customer Service Support
San Carlos, CA


About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.