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  • Sector: Sales & Hospitality
  • Function: Director
  • Contact Email:
  • Expiration Date: 10 August 2022
  • Job Ref: Nelson_2170725_1657739541

Job Number: 2170725

Job Summary

Salary Range: $100K - $120K

About the Position:

You have a passion for creating long-lasting memories for guests and staff alike! You want to make an impact on company culture. As a Director of Front Office, you would be responsible for directing and administering of all Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and provide directional support and guidance to the property Guest Loyalty Manager. A mix of contemporary architecture and playful allure enlivens the landscape, offering a vibrant gathering place for savvy travelers to discover, play and rejuvenate.

Job Responsibilities:

Administers all Front Office operations to include, but not limited to:

  • Guest service and registration (check-in/check-out)
  • Room inventory and availability
  • Guest service standards and initiatives
  • Product quality, cost controls and overall profitability
  • Systems use and management
  • Budgeting and forecasting
  • Policy and procedure implementation

Monitors and develops associate performance to include, but not limited to:

  • Assesses service and satisfaction trends, evaluates, and addresses issues to make improvements
  • Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy
  • Implements and monitors all corporate marketing
  • Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Resolves guest issues and concerns to guest
  • Recruits, interviews, and trains as needed

Is certified to respond to emergencies, including but not limited to:

  • The operation of the Fire Panel
  • Communication with emergency personnel

Highly Desired Qualifications:

  • 4 year college degree
  • Previous experience in luxury and/or independent hotels
  • Previous Director of Front Office experience
  • Previous experience in leading and building a large team
  • Collaborative, team player and possess servant leadership style

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.