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  • Sector: Customer Service
  • Function: Call Center
  • Contact Email: ajones@nelsonstaffing.com
  • Duration: 6 months
  • Start Date: 12/15/2022
  • Expiration Date: 28 November 2022
  • Job Ref: Nelson_2173646_1669048476

Job Number: 2173646

Early Customer Account Representative

$20.20/hr

$20.70/hr bilingual

  • Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-44 days past due and assist customers with bringing their accounts current (approximately 100+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for customer
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance - being here on time ready to work at the start of the shift

Assignment Description

  • Long-term temporary assignment with no set time or guarantee of a full-time position
  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Desired Soft-Skills

  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual (Spanish) a plus
  • College Degree (4 Year).

Work Schedule

  • Monday through Thursday: 8am - 5pm or 11am - 8pm

Friday: 8 AM - 5 PM

  • Two Saturdays per month: 8 AM - 12 PM
  • Must be flexible, schedule may change with business needs

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.