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Job Number: 2175988

Field Service Technician - Indiana

A highly successful and innovative agricultural equipment company, designing and manufacturing electric agriculture vehicles and related products, is expanding its team. A clean, quiet, zero-emission alternative to diesel tractors, providing all the power of a comparable diesel tractor, and can be charged by renewable energy, like wind and solar. Building a team of dedicated and energetic professionals and offers a supportive work environment.

We are looking for an experienced, energetic, and motivated Field Service Technician to join our team. As a Field Service Technician, you will be responsible for ensuring proper task management in order to achieve outstanding customer satisfaction. You will be working closely with Regional Service Manager to accomplish specified objectives. Work involved will be in after sales service, quality, warranty, customer, and dealer support for advanced electric off-highway products portfolio.

Location: Remote, willing to travel and near a major airport.

Excellent salary and opportunity for growth!

Compensation: $65-75K plus terrific benefits: 3 weeks vacation, 7 sick days, holidays, 80% paid medical and dental for you and your dependents, 401K with a 4% match and more. Company vehicle provided.

Field Service Technician responsibilities

* Perform customer support tasks

* Perform all on-site activities related to installation, repair, management, and maintenance

* Track and document the analysis and progression of the work

* Perform troubleshooting

* Identify and report all field issues

* Suggest and implement solution

* Team up with colleagues and other team members

* Build relationships and trust with customers and clients

* Answering telephone inquiries and assisting clients.

* Using diagnostic tools to identify issues and evaluating the available information.

* Promoting the company's services.

* Maintaining your technical and mechanical skills.

* Maintain a positive attitude with customers, dealers in an efficient and productive manner.

* Assist with difficult customer issues.

* Have a full working knowledge of the product and service aspects

* Monitor top tier customer problems to ensure a high level of response time

* Assist in creating a knowledge center of product issues, and solutions including FAQ's

* Monitor product performance in field and support analysis and reporting of major product concerns

* Provide technical support to the customers and dealerships in assigned territory

* Provide technical training to help troubleshoot and repair equipment

* Work for development of the dealer training and certification program.

* Administer warranty as outlined in the policy manual

* Train dealerships on the proper warranty process and procedures

* Conduct random audits of dealers to ensure compliant with warranty policies

* Review and approves warranty claim from customers / dealerships

Experience & Qualifications:

Field Service Technician will need to have ability to communicate effectively with customers, dealers, suppliers, and internal team members.

Experience Field Service Technician or similar role

Experience with managing and preserving agricultural / construction equipment a plus

#IND-SRO2

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.