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  • Sector: Office & Admin
  • Function: Administrative
  • Contact Email:
  • Expiration Date: 01 December 2022
  • Job Ref: Nelson_2173326_1667336171

Job Number: 2173326

Job Title: HMIS Customer Support Specialist
Location: Sacramento, Ca
Compensation: $25.00- $28.00/hour

Clerical, Administrative, and Customer Support:

* Provides clerical and administrative support to the HMIS Program Manager.

* Provides daily support to system users via email, phone, and video conferencing.

* Provides daily support to system users with 1:1 session.

* Enhances processes to streamline various types of implementations, i.e., user accounts, training, programs, and internal workflows.

* Provides staff support to HMIS committees and workgroups including meeting announcements, agenda preparation in consultation with the HMIS Program Manager, taking meeting minutes, and preparing other meeting materials.

System Oversight and Operations:

* Provides user training and technical support to Partner Agencies and system users to ensure proper use of HMIS, including answering questions and conducting 1:1 training session.

* Conducts regular reviews to monitor overall system utility.

* Creates project forms, develops documentation, and other key tools used by Partner Agencies.

Relationship Building:

* Ability to think objectively and work effectively with others.

* A passion for working with people excited with data.

* Works closely with internal and external system users to maximize data effectiveness.

* Excellent people skills, specifically a capacity for collaboration and team problem solving.

* Skills supporting a culture of teamwork.

* Creativity, initiative, and flexibility in decision making.

Other Responsibilities:

* Regular, predictable attendance is required.

* Ability to get along and work effectively with others.


Ideal candidates will possess the following knowledge, skills and abilities:

* Willingness to understand the technical aspects and core policies and procedures of HMIS and the Continuum of Care (CoC).

* Experience with database software, including Microsoft Office Suite, Google Suites, and Project Management products.

* Strong written and oral communication skills including the ability to express technical concepts clearly to both technical and non-technical audiences.

* Experienced in presenting to groups and training capabilities.

* Demonstrated commitment to honesty, integrity, and transparency.

* Ability to read, analyze, interpret, and write general business periodicals.

* Ability to effectively present information and respond to questions

* Ability to work with mathematical concepts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

* Ability to define problems, collect data, establish facts, and draw valid conclusions.

Education and/or Experience:

Bachelor's degree (B.A. or B.S) from an accredited four-year college or university. Minimum of at least one related experience in customer service, direct services or related. Or, an equivalent combination of experience and training in lieu of education.

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.