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  • Sector: Customer Service
  • Function: Dispatcher
  • Contact Email:
  • Expiry Date: 06 May 2021
  • Job Ref: Nelson_2156332_1617719786

Job Number: 2156332

HVAC Service Coordinator/Dispatcher
Benicia, CA

Nelson is looking for an HVAC Coordinator/Dispatcher for their client in Benicia, CA!

Job Duties:

  • Schedule and dispatch multiple technicians, in multiple trades to appropriate locations, according to customer requests, specifications, or needs, using email and or telephones.

  • Arrange for necessary repairs to restore service and schedules.

  • Answer phones, handle customer complaints and issues

  • Relay work orders, messages, or information to or from technicians, supervisors.

  • Confer with customers or supervising personnel to address questions, problems, or requests for service calls and part installations.

  • Prepare daily work and run schedules.

  • Receive or prepare work orders.

  • Oversee all communications within specifically assigned territories.

  • Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.

  • Entering calls into billing system

  • Calling out for POs

  • Able to quote small repairs

  • Keeping client maintenance programs on schedule


  • Previous HVAC Coordinator and/or Dispatching experience for an HVAC or plumbing company

  • Ability to multitask

  • Computer skills

  • Customer Service

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.