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  • Sector: Technology
  • Function: It Support
  • Contact Email:
  • Expiry Date: 24 July 2022
  • Job Ref: Nelson_2168316_1656031047

Job Number: 2168316

Specific Duties and Responsibilities:

Responsible for the desktop infrastructure specializing in PC/Mac/mobile devices. The technician will work within the Desktop Systems team on a special project. This includes but not limited to;

  • Imaging and setting up/deploying computers/mobile devices
  • providing onsite and remote hardware and software troubleshooting
  • break-fix, manage incoming incident/request tickets, support calls, etc.
  • Perform backup support to users globally EU/APAC (Europe and Asia Pacific) and collaborate with Service Desk and Desktop Support counterparts in EU/APAC
  • Perform archive restores, manage user and computer accounts in AD, patch management, manage VPN accounts, Aspera requests, respond to security alerts/resolutions, password resets, IBM BigFix Asset Management, and all other duties as assigned Player Profile
  • Image, setup, deploy computers/mobile devices including package/ship by working with support team members, Mailroom staff and end users
  • Support end users on-site and remote (including VIPs) with IT onboarding, training/classes.
  • Assist with office/cubicle moves (IT equipment) / Return to Office projects and operational * Monitor/triage tickets and perform remote support as part of Service Desk team and/or perform customer-facing support as part of Desktop Support team
  • Responsible for working and tracking cases from beginning through resolution * Perform installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
  • Perform software and hardware configuration across diverse platforms
  • Setup and support mobile devices including both Android and iPhone
  • Partner with IT management and security team to ensure that all systems adhere to security policies and any compliance requirements
  • Participate in 24/7 IT coverage for the critical business environment and applications.


5+ years IT experience in a support, and/or project-based environment, previous experience as a Service Desk or Desktop Support Technician (Help Desk) required.

* 2+ years working with Executive and Director level employees.

* 2+ years of experience in support & troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android OS

* 2+ years of experience with client-side troubleshooting of network services (i.e. DNS, DHCP, and certificate-based authentication)

* Minimum 1-year experience with Active Directory and O365

* 2+ years work experience in Media/Entertainment industry a plus

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.