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Job Number: 2162206

IT Support Technician

You will be responsible for:

  • Performing the following IT support activities:
    • Installing and removing desktop and laptop computers as required
    • Installing and uninstalling software packages as required (both on-site and remotely)
    • Upgrading and patching computer systems' OS as required
    • Troubleshooting, upgrading, and fixing problems with computer hardware and software
    • Conducting periodic maintenance on desktop systems as required
    • Assisting with user administration including adding users, removing users, and conducting password resets
    • Implementation of new software to employees.

      About You

  • Maintaining information security by implementing the following:
    • Anti-virus software
    • Hardware Encryption
    • Two-factor authentication
  • IT support desk that accomplishes the following:
    • Enables employees to request support for hardware and software issues through a ticketing system
    • Tracks ticket status and resolution
    • Provides timely support to employees in the U.S., Canada, and Europe
  • Other duties may include but are not limited to:
    • Developing, communicating, and implementing IT programs, policies, and procedures to include the following:
      • IT onboarding for new hires
      • Information security
      • IT support
  • Are an inquisitive, lifelong learner
  • Are willing to show vulnerability and admit mistakes
  • Are a critical and exercise good judgement
  • Are observant and capable of discerning specific information valuable to report
  • Enjoy and are good at analyzing information
  • Are self-motivated and able to work independently as well as part of a team
  • Have strong verbal and written communication skills
  • Have strong relationship/team building skills

    Your Experience:

  • High School Diploma or GED equivalent
  • Experience with IT support hardware and software based
  • Experience with Windows systems from Windows 98 to Current build


  • CompTIA A+ certificate
  • Experience speccing and building computers
  • Experience with remote help desk software
  • Experience with networking

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.