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Job Number: 2158683

Reservation Specialist
Rutherford, CA

Responsible for providing excellent customer services while answering incoming calls and taking reservations.

Hospitality Service
  • Answer all incoming calls courteously and professionally
  • Educate guests about wine tasting experiences
  • Assist with guests' needs as it relates to planning their day in Wine Country
  • Create relationships with guests so they have a truly memorable experience
  • Route incoming calls to the appropriate departments
  • Respond to appointment requests and emails in a timely and professional manner.
  • Monitor multiple e-mail boxes
  • Assist in inputting reservations into AMS/EVM reservation system
  • Processes cancellations and communicate accordingly
  • Assist with covering hospitality front desk as needed
  • Make updates to guest profiles in AMS CRM system as needed

Qualifications /Skills
  • Experience with the AMS system strongly preferred
  • High school diploma or equivalent
  • Experience with luxury hospitality or
  • Winey experience preferred
  • Must be 21 years old
  • Exceptional communication skills, both written and oral
  • Excellent organizational skills
  • Collaborative/team operational skills
  • Computer proficiency: Microsoft Office Suite
  • Excellent attention to detail
  • Available to work weekends and holidays

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.