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  • Sector: Technology
  • Function: Sales-Outside
  • Contact Email: tandres@nelsonconnects.com
  • Expiration Date: 18 June 2023
  • Job Ref: Nelson_2177224_1684536491

Job Number: 2177224

Sales & Service Lead

Raleigh Durham NC

$25 - $28 p/hr

Contracted Assignment - duration up to 2 years

Increase the client's subscriber base through Retail, Event and Door-to-Door sales. This role will also be responsible for providing an exceptional customer experience and support to all guests who contact and visit the client's retail location. This position reports to the local Retail Sales Manager.

Responsibilities:

  • Achieve sales targets by building a lead pipeline through ongoing field interactions and conducting phone and/or email follow up to close sales
  • Staff client's retail space and work directly with customers to provide; customer service, technical support, and product positioning for sell through. While maintaining a high level of brand representation, this includes uniforms and showroom readiness of the kiosk.
  • Perform day to day retail operations including but not limited to; opening and closing procedures and maintaining customer equipment inventory
    • Ensure regular completion of physical inventory counts, including accurate product tracking on spreadsheets and SAP and ordering of inventory from supply & logistics
  • Schedule and staff customer acquisition events targeting local eligible prospects
  • Travel to neighborhoods in market footprint to engage prospective customers through door-to-door sales
  • Leverage client tools and processes to handle customer escalations as needed to ensure customer satisfaction
  • Manage daily operations of retail team to meet business objectives
    • Assign daily tasks to team and communicate expectation, follow up on completion
    • Validate team productivity throughout the day and help find productive activities
  • Provide ongoing sales training and coaching to local retail team members
  • Hold weekly team meetings with team members to communicate goals for the space
  • Escalate customer concerns and issues to CAM as needed Assist with screening & interviewing of new candidates
  • Assist in the development of weekly/monthly sales reports
  • Escalate customer concerns and issues to CAM as needed Assist with screening & interviewing of new candidates
  • Assist in the development of weekly/monthly sales reports

Requirements:

  • High school diploma and 1-2 years of relevant work experience in customer service, retail, marketing, or sales
  • General familiarity with Google products and related applications including but not limited to; Documents, Spreadsheets, Presentations, Forms and Gmail service
  • Excellent customer service and relationship building skills
  • Strong written and verbal communication skills
  • Flexible schedule with good driving record
  • Physical Job Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:
  • Frequently lift and carry up to 25 lbs
  • Occasionally lift and carry up to 50 lbs
  • Continuous hand/eye coordination and fine manipulation
  • Qualifications:
  • 4 year college degree, or 4 years of relevant work experience 2+ years of retail experience with proven results 1-2 years of staff management/leadership experience

Strong written and verbal communication skills

Detailed oriented and able to manage multiple projects simultaneously

Thrives in ambiguity Intermediate data analysis skills

#IND-CS

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.