Software Technical Support Rep.
- Location: Irvine
- Salary: US$20.00 - US$30.00 per hour
- Job Type:Full Time
Posted 8 days ago
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- Sector: Software & Systems, Technology
- Function: Help Desk, Safety Engineer, Applications Engineer, Field Application Engineer
- Contact Email: cguizar@nelsonhr.com
- Expiration Date: 14 April 2023
- Job Ref: Nelson_2175869_1678909625
Job Number: 2175869
Job Title: Software Technical Support Rep.
Location: Irvine, CA
Compensation: $20 - $30/hr. DOE
Nelson Staffing is currently hiring Software Technical Support Rep. in the city of Irvine, CA.
The Software Technical Support Rep will be responsible for handling inbound customer calls related to the Unity Software Suite, and work with customers to resolve their software issues, document each customer call in an CRM database and Salesforce, and manage the call to completion. You will occasionally need to schedule calls to assist with installations, upgrades, or more detail software resolutions as needed.
Responsibilities:
- Assist laboratories in using Unity Software in order to provide the best care possible to their patients.
- Take ownership of the customer relationship and work with them to resolve the software issues
- Learn and master the software product and offerings and how they can benefit the customers.
Education and Qualifications:
- 1-2+ years of experience in Call Center Customer Service
- People Skills
- Experience with SQL Server and TCP-OP Connects
- Knowledge of CRM Software (Salesforce Specifically a plus)
- Problem solver
- Associate or bachelor's degree or equivalent or combination of education and work experience in Information Technology is preferred
- Pre-employment process includes Background and Drug Screening
Qualified candidates, please submit your resume and call to schedule an interview at (949) 345-5633.
About Nelson Connects:
If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.
Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.
California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.
Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.