Support Services Clerk

Job Title: Support Services Clerk
Location: Newark, CA
Compensation: $25.00 - $28.00

Job Title: Support Services Clerk

JOB DESCRIPTION

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Contractors must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Contractors must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.

· Work through incoming scanned documentation in OnBase to categorize and attach to Patient Account in Epic

· Manage incoming mail

· Pickup and deliver incoming and outgoing mail from the mailroom

· Work returned checks and document in Epic accordingly

· Sort incoming mail and identify those that should be scanned, or delivered to appropriate department

· Perform necessary document sorting for incoming mail from USPS, interoffice, Fedex, UPS, etc.

· Manage return mail for claims and credit teams

· Receive live checks and send out to lockboxes for deposit

· Support small to large scale printing tasks

· Printing appeal letters that must be submitted hard copy, and mailing to appropriate location

· Printing medical record requests and supporting documentation from PAR and mailing to appropriate location

· Prepare outgoing mail - stuff, seal, and stamp envelopes. Outgoing mail can be through USPS, FedEx, UPS, interoffice, etc.

· Support revenue cycle teams in daily course of work for all processes that require printing, mailing, scanning, or faxing.

· Identify processes and procedures that need review to improve efficiency.

· Adhere to company policy concerning correct business procedures in the workplace.

· Assist developing and updating a procedure manual for the support unit.

· Perform other duties as assigned.

· This position requires continuous walking from location to location

· Employee may frequently be asked to bend and stoop, stand, complete repetitive movements, lift moderate weight (up to 50 lbs.) or utilize the hand or finger to pick up or grasp items.

MINMUM QUALIFICATIONS

Education Qualifications

• High school degree or equivalent.

Experience

• Two years of progressively responsible experience in a health care environment

KNOWLEDGE/SKILLS & ABILITIES

• Basic knowledge of information systems and technology including Microsoft Office
• Problem solving ability while functioning as an active team member
• Professional written and verbal communication skills

Compensation:

Job Title: Support Services Clerk
Location: Newark, CA
Compensation: $25.00 - $28.00

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