Our High Volume Call Center is seeking a Seasonal Surveillance Agent! Compensation: $17
Surveillance Agent Responsibilities:
Ability to review and discern appropriate actions based on video footage
Ability to watch multiple videos/monitors simultaneously
Report incidents to local authorities having jurisdiction and customers
Handle and bring to resolution, inquiries from customers and police regarding dispatch
Ability to follow directives and specific procedures
Ability to work weekends, holidays, nightshift, and mandatory overtime
Surveillance Agent Requirements:
Answer and follow-up on video alarm signals
Acknowledge, review, load alarm videos and images via our automation system
Initiate outbound calls to customers, police agencies and emergency contacts
Provide excellent customer service
Provide basic support to all customers
Respond to questions from customers regarding alarms and procedures
Maintain acceptable Quality Assurance scores
Maintain acceptable Customer Service Evaluations
All other miscellaneous responsibilities and other duties as assigned
Experience:
Some Call Center/Monitoring Services experience preferred Surveillance experience preferred
About Nelson:
If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
