Back to Job Search
  • Sector: Call Center
  • Function: Call Center
  • Contact Email:
  • Expiration Date: 23 January 2022
  • Job Ref: Nelson_2156272_1641343015

Job Number: 2156272

Job Title: Surveillance Agent

Location: Concord, CA

Compensation: $20/hr

Surveillance Agent Responsibilities:

  • Ability to review and discern appropriate actions based on video footage
  • Ability to watch multiple videos/monitors simultaneously
  • Report incidents to local authorities having jurisdiction and customers
  • Handle and bring to resolution, inquiries from customers and police regarding dispatch
  • Ability to follow directives and specific procedures
  • Ability to work weekends, holidays, nightshift, and mandatory overtime

Surveillance Agent Requirements:

  • Answer and follow-up on video alarm signals
  • Acknowledge, review, load alarm videos and images via our automation system
  • Initiate outbound calls to customers, police agencies and emergency contacts
  • Provide excellent customer service
  • Provide basic support to all customers
  • Respond to questions from customers regarding alarms and procedures
  • Maintain acceptable Quality Assurance scores
  • Maintain acceptable Customer Service Evaluations
  • All other miscellaneous responsibilities and other duties as assigned


  • Some Call Center/Monitoring Services experience preferred
  • Surveillance experience preferred

About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.